FREQUENTLY ASKED QUESTIONS

What if there is a power failure?

The alarm has a rechargeable battery that will provide you with uninterrupted protection up to 90 hours after there is a power outage. Once your power is restored, the battery will recharge itself.

Can I get help if I fall in my backyard or at my mailbox?

Yes, if you are within the transmitting distance up to 600 feet.

Does the medical alarm work with an answering machine?

Yes, again! The alarm will not interfere with the operation of your answering machine.

Does the medical alarm work with a cordless phone?

Yes. The cordless phone is connected to the base of the alarm and has full access to the line.

What if I have an emergency while I am on the phone?

Tell the person you need help, then hang up and push your transmitter button.

How do I check to see if my medical alarm is working?

We want you to test your system regularly!  To test, all you do is press your transmitter button to dial into the console.  In less than a minute you will hear someone ask if you need help, tell them you are just testing.

When is the best time to arrange for a medical alarm?

NOW! Don’t wait until it’s too late. Don’t let a loved one fall without us. Act now for security and peace of mind.

Do I sign a long term contract?

We don’t believe in tying you up in a long-term contract. We have a 30-day contract that renews every month; so only a 30-day advance notice is required if you no longer need the service.

How do I arrange for a medical alarm?

Call us! We’ll answer your questions and arrange for the installation. It’s quick, and easy!

What if I move? Can I take my medical alarm with me?

Absolutely! Call us at Medical Alarms U.S.A. and we will give you instructions. Let us know when your move is complete, so we can reprogram the system and notify the monitoring company and your local emergency responders.

How is the medical alarm installed in my home?

The medical alarm system can be installed by our office within our installation limitations or self-installed with simple walk-thru instructions via a toll-free telephone call.